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A abaca.tech

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NAV / MAIN
Process automation

We improve processes. We automate what repeats.

We redesign workflows for any team or organization. Rules handle predictable work, integrations connect systems, and AI interprets what requires context. The result: less manual work, lower costs and faster responses.

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  • We understand the process before choosing the technology.
  • Rules, integrations and AI each serve a different purpose.
  • We measure the result in time, cost, errors or response time.
EXAMPLE / CUSTOMER SERVICE AUTOMATED FLOW

Illustrative scenario

From request to resolution

A request arrives through a service channel. Rules validate the data, AI classifies the topic, and a person reviews anything that requires judgment.

  1. 01 Request received Input recorded RECEIVED
  2. 02 Data validated Operating rules VALIDATED
  3. 03 Owner assigned Task created in the system ASSIGNED
  4. 04 Follow-up scheduled Deadline and alert recorded SCHEDULED

Control

4STAGES RECORDED

Expected result

✓DEADLINE SET

— §01 · CRITERIA

Process first. Technology second.

We map what starts the workflow, who decides, where it fails and which metric must change. Only then do we implement rules, integrations or AI.

ProcessRulesIntegrationAI
MAP / DECISION PROCESS > TECHNOLOGY
  1. 01

    Define the outcome

    Which cost, delay or friction must decrease?

    METRIC / BASELINE
  2. 02

    Separate rules from exceptions

    Predictable work moves on its own. The team handles what requires judgment.

    RULE / HUMAN
  3. 03

    Choose the implementation

    We decide which rules to automate, which systems to connect and where AI actually helps.

    RULE / SYSTEM / AI
  4. 04

    Measure and adjust

    History and metrics show what changed after implementation.

    HISTORY / TARGET
Acceptance criterion metric defined before code
References
first cycle
40–60%
estimated reduction in repetitive tasks
2–4 wks.
typical timeline for the first pilot
1 bus. hr.
response time for new contacts

— §02 · HIDDEN COST

Every manual handoff. Raises the cost of operations.

When someone has to copy, chase or check information for work to move forward, that cost returns with every new customer, document or request.

WaitingHandoffsReviewRework
  1. 01

    The customer waits

    A useful response depends on gathering data, checking a schedule and remembering to follow up.

    copy → check → remember
    > 1H RESPONSE SERVICE
  2. 02

    The team bridges the gap

    Systems do not exchange information. People copy the same data between CRM, ERP, email, forms and spreadsheets.

    export → paste → check
    4+ SOURCES COST
  3. 03

    The error appears at the end

    Documents go missing, deadlines pass and managers discover the failure after it has affected the customer.

    wait → discover → fix
    NO ALERT RISK

— §03 · SYSTEM

Each problem needs a different solution.Rules, integrations or AI.

Rules handle predictable work. Integrations connect systems. AI helps interpret content, with human review whenever risk is involved.

Criteria before AIException with an owner
01

Process before tools

We map stages, owners, exceptions and current cost before deciding what to automate.

MAP / METRIC DESIGN
02

Rules for predictable work

Records, reminders, validations and handoffs follow the same standard without relying on memory.

RULE / INTEGRATION AUTOMATION
03

AI for interpretation

AI can classify, summarize or suggest responses when a task requires context. Sensitive decisions remain with people.

AI / REVIEW DECISION
04

Control after delivery

History, alerts and metrics show what worked, where a failure occurred and which result changed.

HISTORY / TARGET MANAGEMENT

— §04 · APPLICATION

Every process is different. Its automation should be too.

Customer service, documents and internal operations each have their own rules, deadlines and systems. We design around the workflow your team already runs.

  1. 01

    Customer service and relationships

    Requests gain context, priority, an owner and a deadline without relying on manual handoffs.

    1. Message
    2. Triage
    3. Response
    context-rich response SERVICE
    →
  2. 02

    Documents and approvals

    Files, open items and approvals advance with validation, reminders and visible ownership.

    1. Receipt
    2. Validation
    3. Approval
    less manual chasing DOCUMENTS
    →
  3. 03

    Internal operations and data

    Systems exchange data, run rules and flag exceptions before rework reaches the customer.

    1. System A
    2. Rule
    3. System B
    fewer team handoffs OPERATIONS
    →

— §05 · METHOD

From diagnostic to ongoing support. Every phase ends with a decision.

We understand the problem, test at a small scale, implement and track the result.

  1. 01

    Diagnostic

    We map stages, owners, exceptions and the workflow’s current cost.

    Map + baseline Problem prioritized
  2. 02

    Pilot

    We test the hypothesis in a small scope with real data and criteria.

    Automation tested Feasibility confirmed
  3. 03

    Proposal

    We define scope, investment, timeline, responsibilities and support.

    Implementation plan Scope approved
  4. 04

    Implementation

    We connect systems, handle exceptions and prepare the team.

    Process in production Operation enabled
  5. 05

    Ongoing support

    We track failures, usage and metrics to improve the process.

    History + metrics Continuous improvement

— §06 · SCOPE

Plans for different levels of complexity. From the first pilot to a complete operation.

Prices are starting points. Final investment depends on the number of processes, systems involved, volume and risk.

PLAN / Pilot FIRST PROCESS

Pilot

Fix one priority process and prove the return before expanding.

Implementation + ongoing support

Starting at

R$7,500

R$1,500 / month

  • 01 1 process mapped end to end
  • 02 Up to 3 workflows and 2 integrations
  • 03 Testing, documentation and training
  • 04 Monitoring and 2 improvement hours per month
  • 05 Support response within 1 business day
Discuss this plan Send my process
PLAN / Operations RECOMMENDED

Operations

Connect the processes of one department and reduce manual work continuously.

Implementation + ongoing support

Starting at

R$20,000

R$4,000 / month

  • 01 Up to 3 processes and 8 workflows
  • 02 Up to 4 system integrations
  • 03 1 AI function with defined criteria and human review
  • 04 Monitoring and 6 improvement hours per month
  • 05 Support response within 8 business hours
Discuss this plan Send my process
PLAN / Scale CRITICAL PROCESSES

Scale

For critical processes, high volume and management through metrics.

Implementation + ongoing support

Starting at

R$45,000

R$9,000 / month

  • 01 Separate development, testing and production environments
  • 02 More than 15 workflows with system integrations
  • 03 Database + executive dashboard
  • 04 Internal assistant that answers from approved sources
  • 05 16 improvement hours per month and support within 4 business hours
Discuss this plan Send my process
PLAN / Custom COMPLEX OPERATION

Custom

For complex operations, legacy systems and a team dedicated to process evolution.

Implementation + ongoing support

Starting at

R$80,000

R$15,000 / month

  • 01 Joint diagnostic with business, technology and compliance teams
  • 02 Legacy integrations, custom connections and interface automation
  • 03 Dedicated team, weekly priorities and custom support level
  • 04 Comprehensive monitoring, advanced security and executive reports
Plan a custom solution Send my process
Data protection included in scopeMonitoring includedSoftware and usage billed separatelyPrices starting at the amounts shown

— §07 · PROOF

The result shows up in the metric. We compare before and after.

We record the baseline before implementation and track the same metric after the process enters production.

  1. 01

    Time recovered

    Hours spent copying data, chasing owners and checking stages.

    12 H / WK −8 H / WK EFFICIENCY
  2. 02

    Response time

    Time between a request arriving and the first useful response.

    4 H < 1 H SERVICE
  3. 03

    Rework

    Items returned because of missing data, incorrect handoffs or late approval.

    18% −40% QUALITY

Illustrative values. Each project target is defined from the operation’s data and constraints.

— §08 · FAQ

Questions before getting started. Answers without jargon.

Understand how the diagnostic, timeline, pricing, support and security work.

01 Do you redesign the process or only install tools? +
We start with the stages, owners, current cost, risks and expected result. Only then do we decide which rules to automate, which systems to connect and where AI can help.
02 When do you use rules, and when do you use AI? +
We use rules for predictable tasks such as validating fields, moving data and sending reminders. AI helps classify, summarize or interpret content. When risk or a sensitive decision is involved, a person reviews the result.
03 What happens during the diagnostic call? +
In 30 minutes, you explain one workflow, the systems involved, its volume and the impact of the problem. We assess priority, initial feasibility and the next step. A detailed proposal is prepared only when there is enough information to define the scope.
04 How long does the first automation take to go live? +
A pilot usually goes live in 2 to 4 weeks. Timing depends on the systems, available access and process risk. Mapping, integration, testing, documentation and training are included in this estimate.
05 Does the price include software and AI usage? +
No. Implementation and ongoing support are abaca.tech services. Licenses, hosting, communication services and AI model usage are estimated separately and paid directly to the providers.
06 How does support work after implementation? +
We monitor automations, investigate alerts and use the plan’s monthly hours for adjustments and improvements. Response time depends on the contracted plan.
07 Do you only work with n8n? +
No. n8n is the tool we use most often to coordinate automations, but we also connect systems through custom integrations, databases, scripts and other connectors when needed.
08 How do you handle privacy and security? +
We map the data used, limit access, log automation actions and document every integration. Additional controls are defined according to data sensitivity and process risk.
09 Can you integrate with a custom or legacy system? +
Yes. We first check whether the system offers an API, file export or authorized database access. When these options do not exist, we assess interface automation and explain its limits and maintenance cost.
10 How do you measure the return on automation? +
We define the metric before building: hours spent, cost, rework, response time, conversion or attendance. After implementation, we compare the result with the initial scenario.

— §09 · NEXT

Tell us how one process works.Get a practical next step.

In a 30-minute call, we identify where your operation loses time, money or customers and assess what is worth automating first.

ProcessVolumeSystemsRisk